The fate of ODR cannot be sealed even with the elimination of disputes that arise in cyberspace (which is quite remote), as ODR is a phenomena supposed to used for settling disputes that arise in the real world. ODR is a process that is delivered substantially or entirely through online communications.
The real promotion of certainty and trust has to be searched out while we seek or resort to Online Dispute Resolution (ODR) with technological-organization mechanisms. The protection of clients’ privacy can be seen as central to the promotion of certainty and trust for two reasons. First, that greater protection of clients’ privacy will increase confidence, and therefore use of online services. As with all areas of business in e-commerce, gaining consumer trust and confidence has been seen as one of the factors crucial to continued growth and success.
It has become a trend nowadays to boost the online business with chat-room meetings and I can guarantee that persons with good typing skills and a high data flow connection can easily dominate such chats or meetings. This observation would advocate for real-time communication tools, preferably videoconferencing or teleconferencing. On the other hand, it has also been shown that typing and the resulting time lag caused persons to pay more attention to the substantive content of messages, lessened the emotional stress brought up by conflict resolution and made it easier to overcome socioeconomic differences . This observation would advocate for sequential, broken up and relatively slow communication, such as emails
The survey of existing ODR mechanisms shows that assisted negotiation is almost always conducted only by emails, while mediation procedures show more variations. Although the range of available communication means in a given online mediation procedure is often unclear or flexible, some rules restrict the communications to emails while others allow a large variety of means, which covers emails; telephone calls or teleconferencing; web-based real-time conferencing or message posting; videoconferencing; fax; voice mail; and even postal mail and hand delivery.
In arbitration, the availability of appropriate communication means implicates even more than the quality of justice. If the relevant evidence and arguments cannot be adduced by appropriate means, the process runs the risk of violating due process . In this case, the arbitration may simply be set aside by a court, or the entire procedure may be denied the qualification of arbitration, which signifies that the decision is much more difficult to enforce, as valid arbitration awards are binding on the parties like a judgment .
The categories of communication tools available in arbitration are almost the same as in mediation, that is emails; telephone calls or teleconferencing; web-based communication; videoconferencing; fax; and, for arbitration, in-person hearings.
The platform MEDIATOR AFFAIR is credited with the ability in disseminating technological applications for resolving disputes and takes the effort to promote online settlement, a blessing for the corporate world and individuals
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